Refund and Returns Policy

 

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return:

•     New aftermarket parts must be unused, in the same condition you received them, and in the original packaging.
•     Used parts must be in the same condition you received them.

Please do not send parts back to the manufacturer. All returns must be shipped to Gulf South Equipment Sales, LLC (address below).

Non-Returnable Items

The following items cannot be returned once the order has been placed or the part has been opened/installed:
• USED Electrical components (including sensors, modules, switches, harnesses, and similar parts) unless specifically stated otherwise.
• Parts that have been installed, wired in, or show signs of use beyond inspection

Restocking Fee

Returns of new, unused parts in original packaging that are not the result of our error are subject to a 15% restocking fee, deducted from your refund. Shipping is non-refundable. This fee does not apply to defective or warranty parts as stated below.

Partial refunds only are granted in the following situations:

•     An item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
•     An item is returned more than 30 days after delivery.

Warranty and Defective Parts

If a part arrives defective or fails due to a manufacturing defect within the applicable warranty period, it is handled separately from a standard return and is not subject to the restocking fee.

• Contact us at Parts@GulfSouthEquip.Com with your order number, a description of the issue, and photos of the part if possible.
• We will advise whether the part should be returned to us for inspection or submitted directly to the manufacturer under their warranty terms.
• Once a defect is confirmed, we will issue a replacement part or a full refund, including original shipping costs.
• Warranty coverage varies by manufacturer and part type; we’ll confirm the applicable warranty period at the time of your purchase.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a check will be mailed to the necessary address.

Shipping Returns

Send all returns to:

Gulf South Equipment Sales, LLC

8409 Hooper Rd

Baton Rouge, LA 70811

Excluding warranties, you are responsible for the return shipping and cost.

Exchange shipping times vary depending on location. For higher-value parts, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of a returned item.

Need help?

Contact us at Parts@GulfSouthEquip.Com for any questions about refunds, returns, or warranty claims.