Overview
The customer is responsible for ensuring the invoice is correct before paying for the order.
Our refund and returns policy lasts 30 days from the date of delivery. No returns, refunds, or exchanges are accepted more than 30 days after delivery.
To be eligible for a return:
- New aftermarket parts must be unused, in the same condition you received them, and in the original packaging.
- Used parts must be in the same condition you received them.
All returns must be approved by Gulf South before returning. Gulf South will advise on where to send returns once approved.
Non-Returnable Items
The following items cannot be returned once the order has been placed or the part has been opened/installed:
• USED Electrical components (including sensors, modules, switches, harnesses, and similar parts) unless specifically stated otherwise.
• Parts that have been installed, wired in, or show signs of use beyond inspection
Restocking Fee
Returns of new, unused parts in original packaging that are not the result of our error are subject to a 20% restocking fee, deducted from your refund. Shipping is non-refundable. This fee does not apply to defective or warranty parts as stated below.
Partial refunds only are granted in the following situations:
- An item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Warranty and Defective Parts
If a part arrives defective or fails due to a manufacturing defect within the applicable warranty period, it is handled separately from a standard return and is not subject to the restocking fee.
• Contact us at Parts@GulfSouthEquip.Com with your order number, a description of the issue, and photos of the part if possible.
• All warranty returns must be approved by Gulf South before returning. Once approved, Gulf South will advise where to send the part.
• Once a defect is confirmed, we will issue a replacement part or a full refund, including original shipping costs.
• Warranty coverage varies by manufacturer and part type; we’ll confirm the applicable warranty period at the time of your purchase.
Credit-Card Processing Fee
Credit-card payments are subject to a 3% processing surcharge, or a lower amount where required by applicable law or card-network rules. Debit and prepaid cards are excluded. The surcharge is nonrefundable except where applicable law or card-network rules require a full or proportional refund.
Refunds
All returns will be refunded via check mailed after the product is received and inspected.
Shipping Returns
Gulf South will advise on where to send returns once approved. Please obtain approval before shipping any return.
The customer is responsible for return shipping costs.
Exchange shipping times vary depending on location. For higher-value parts, we recommend using a trackable shipping service or purchasing shipping insurance — we cannot guarantee receipt of a returned item.
Need help?
Contact us at Parts@GulfSouthEquip.Com for any questions about refunds, returns, or warranty claims.